Laura Gelder-Robertson is the founder of Glow, bringing over a decade of experience in hands-on innovation practice – from inventing new products and services to new customer experiences (from airports, shops and hotels to better outcomes for patients) and the social and cultural innovation that underpins all of these.

Laura brings a unique level of insight, understanding and empathy to the process, having worked on both sides of the fence. She began her career client-side at WHSmiths, honing skills in product, service and culture change innovation, then hopped over agency-side to run innovation projects at ?What If! for five years.

A natural and trained linguist, Laura speaks five languages and is learning her sixth. She’ll bring a European perspective to your project along with a creative, open mind and the added oomph to see that your ideas deliver a real buzz in the world.